Special Terms and Conditions (Customer) — Naqleh App
Last updated: June 14, 2026
These Terms and Conditions govern access to and use of the services provided by the Naqleh App.
Article (1): Contractual Relationship
Please read these Terms carefully before accessing or using the Services.
- Your access to and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and the Naqleh App. If you do not agree to these Terms, you may not access or use the Services.
- You acknowledge that the Naqleh App is merely a technical transport intermediary that facilitates the establishment of a contractual relationship with the customer, and that it does not directly provide any transport services.
- These Terms supersede any prior agreements or arrangements made with the carrier.
- The Naqleh App has the right to terminate these Terms or any of the Services immediately or generally, and to stop offering the Services or deny access to them at any time and for any reason. Supplemental terms may apply to certain services (such as policies for a particular event, activity, or promotional campaign). Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable services, and shall prevail over these Terms in the event of a conflict with respect to the applicable services.
- The Naqleh App has the right to amend the Terms related to the Services from time to time. Amendments take effect upon their publication on the website or the app, or upon publication of the updated policies. Your continued access to or use of the Services after such publication constitutes your consent to be bound by the Terms as amended.
Article (2): Personal Data and Information
- We collect and use personal data in connection with the Services as set out in the Naqleh App's Privacy Policy.
- The Naqleh App has the right to provide any necessary information — including your contact information — to claims settlement companies or insurance companies in the event of a complaint, dispute, or disagreement that may involve an incident between you and a carrier, whenever such information or data is necessary to settle the complaint, dispute, or disagreement.
Article (3): Conditions for Concluding the Contract
- The customer affirms the accuracy and correctness of the information provided when contracting with the Naqleh App.
- The law shall apply first, followed by commercial custom, to contracts and to the use of or access to our Services in the Hashemite Kingdom of Jordan.
- The customer affirms that they will not impersonate any capacity other than their true capacity when concluding contracts between them and the Naqleh App.
- You affirm that you have the legal capacity to contract (being no less than 18 years of age), and that you are of sound mind and legally qualified to contract with the Naqleh App.
- The customer shall act in good faith when contracting and dealing with the Naqleh App under the contract.
- The customer affirms that they will not conceal any defect, fault, or partial damage in the specifications of the cargo to be transported, and that they will disclose its defects when requesting its transport.
- The customer undertakes not to delay pickup or delivery in accordance with their capacity as the second party to the contract; penalties will be imposed for negligence and delay causing harm to either party.
- The customer undertakes, under the contract, not to commit fraud or mislead the other party regarding anything contrary to the truth when presenting the cargo and/or offering cargo for sale and/or paying its value, and/or to use fraudulent methods, and/or to withhold specific information which, if known, would have led the other party to refrain from concluding the contract. The party responsible shall bear the resulting penalties and compensation in accordance with the law and commercial custom in the Hashemite Kingdom of Jordan.
- The customer undertakes, under the contract, not to act opportunistically by exploiting a serious and apparent defect on the part of the other party, or by exploiting a state of weakness on the part of the carrier arising from their limited commercial experience or experience in the field of transport. Accordingly, the aggrieved party has the right to object and to submit evidence thereof to the responsible authorities.
- The customer undertakes, under the contract, that the activity, trade, transport, and content — in terms of the type and location of the cargo — are lawful and fall under the regulations of the state from which the cargo will depart, at which it will arrive, or through which it will pass.
- The customer undertakes, under the contract, to complete all legal and governmental papers and documents pertaining to the cargo and its requirements in order to conclude the contract properly.
- The customer shall comply, under the contract, with the rules and regulations of the states through which the cargo will pass or at which it will arrive, including the transit rules prescribed for trucks and loads, and shall observe the routes designated for them and the times during which entry into major cities is permitted.
- The customer undertakes, under the contract, that the descriptions are accurate and suitable for the requested truck. If the customer selects a particular truck believing it to be suitable for transporting the cargo and their choice proves incorrect, they shall bear the costs of the transport service to the extent that covers the damage to the truck owner.
- The customer understands that, under the contract, we are an intermediary between the customer and the service provider, providing services that facilitate contracting between them, with the option of insuring the cargo for an additional fee (optional) on the cargo or the trucks, and that we bear no responsibility whatsoever in this regard.
- In the event of an accident — God forbid — involving any truck loaded through our app, the Naqleh App bears no responsibility for the consequences of such accidents. The law applicable to trucks, the commercial custom of transport, and traffic and insurance procedures shall govern the settlement of such accidents and determine who is liable in this regard, noting that the Naqleh App is merely an intermediary and not a party to the contract.
- The customer undertakes, under the contract, to complete pickup and delivery using the delivery code, if available to the carrier, without delay, within a period determined by the commercial custom of transport between them and at the place where the cargo is to be delivered. Liability for negligence and delay in this regard shall be determined accordingly, by payment of a penalty from the party causing the delay to the other party, as compensation for what the aggrieved party lost in terms of damage to and loss of the cargo, wasted time, and delay in receiving a new offer.
- A contract concluded after soliciting price quotes, awarding the service to a specific carrier, and both parties' acceptance of the terms and conditions shall be deemed a fully concluded and documented contract in all respects, not subject to amendment or withdrawal, and its effects shall have commenced for both the customer and the carrier. The withdrawing party shall bear all consequences arising from their withdrawal from this contract as determined by the Naqleh App.
- The regulations and bylaws governing public transport sectors within the Hashemite Kingdom of Jordan shall apply.
Article (4): The Services
- The services provided by the Naqleh App and available on mobile phones (Android, iOS) consist of arranging and scheduling transport and/or logistics services with independent third parties providing such services, including independent third-party transport providers and independent third-party logistics providers, under agreement with the Naqleh App or certain of its subsidiaries that provide the services externally.
- You acknowledge that the Naqleh App does not provide transport or logistics services and does not operate as a transport company, and that all transport or logistics services are provided by independent third-party contractors who are not employed by the Naqleh App or any of its subsidiaries.
Article (5): License
- Subject to your compliance with these Terms, the Naqleh App grants you a limited, non-exclusive, non-sublicensable, non-transferable, revocable license to:
- Access and use the applications solely in connection with your use of the Services.
- Access and use any content, information, and related materials that may be made available through the Services.
- You may not:
- Reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit the Services, except as expressly permitted by the Naqleh App.
- Tamper with, reverse engineer, or disassemble their code, except as permitted by applicable law.
- Link to any portion of the Services, or mirror or frame them.
- Create or cause the creation of any programs or scripts for the purpose of scraping, indexing, or surveying any portion of the Services, or otherwise exploiting their data, or unduly burdening or hindering the operation and/or functionality of any aspect of the Services.
- Attempt to gain unauthorized access to the Services, or impair any aspect of them or any of the related systems and networks.
Article (6): Provision of the Services
- You acknowledge that different terms of use and privacy policies may apply to your use of third-party services and content.
- The Naqleh App does not endorse third-party services and content, and shall in no event be responsible or liable for any products or services of third-party providers.
- In addition, Apple Inc. or Google LLC and/or their applicable international subsidiaries and affiliates shall be third-party beneficiaries of this contract if you access the Services using applications developed for Apple iOS or Android-powered mobile devices, respectively.
- These third-party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner.
- Your access to the Services using these devices is subject to the terms set forth in the applicable third-party beneficiary's terms of service.
Article (7): Your Use of the Services
- In order to use most aspects of the Services, you must register for and maintain an active personal account ("Account"), and you must not share its information with anyone or allow it to be used by any other person.
- You must be at least 18 years of age to obtain an Account.
- Account registration requires you to submit certain personal information to the Naqleh App, such as your name and mobile phone number, as well as an approved payment method, if applicable.
- You agree to maintain accurate, complete, and up-to-date information in your Account.
- Your failure to maintain accurate, complete, and up-to-date information in your Account — including having an invalid or expired payment method on file — may result in your inability to access or use the Services, or in the Naqleh App's termination of its contract with you.
- You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times.
- You may not possess more than one Account unless otherwise permitted by the Naqleh App in writing.
Article (8): User Requirements and Conduct
- The carrier must have reached 18 years of age and be legally qualified to drive the vehicle to be licensed with the Naqleh App.
- You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to act as a carrier through the Naqleh App.
- You agree to comply with all applicable laws when using the Services, and you may only use them for lawful purposes (for example, no transport of unlawful or hazardous materials).
- You may not, in your use of the Services, cause harm, nuisance, harassment, or property damage, whether to the customer or to any other parties.
- In certain instances, you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.
Article (9): Text Messages
- By creating an Account, you agree that the Services may send you informational text messages as part of the normal business operation of your use of the Services.
- You may opt out of receiving text messages from the Naqleh App at any time by sending an email to info@naqleh.net indicating that you no longer wish to receive such messages, along with the mobile phone number receiving the messages.
- You acknowledge that opting out of receiving text messages may impact your use of the Services.
Article (10): User-Provided Content
- The Naqleh App may, in its sole discretion, permit you from time to time to submit, upload, publish, or otherwise make available to the app textual, audio, and/or visual content ("User Content"), including comments and ratings related to the Services and the creation of support requests.
- Any User Content provided by you remains your property.
- However, by providing User Content to the Naqleh App, you grant it a perpetual, irrevocable, non-transferable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats now known or hereafter devised, in all matters related to the Services and the business of the Naqleh App, without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.
- You represent and warrant that:
- You either are the sole and exclusive owner of all User Content, or you have all rights, licenses, consents, and releases necessary to grant the Naqleh App the license to use the User Content as set forth above.
- Neither the User Content, nor your submission, uploading, publishing, or otherwise making available of such User Content, nor the Naqleh App's use of the User Content, will infringe, misappropriate, or violate a third party's intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
- You agree not to provide any User Content, whether on the app or on social media platforms, that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by the laws of the Hashemite Kingdom of Jordan.
- The Naqleh App may, but is not obligated to, review, monitor, or remove User Content, in its sole discretion, at any time and for any reason, without notice to you.
Article (11): Network Access and Devices
- You are responsible for obtaining the data network access necessary to use the Services.
- Your mobile network's data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device, and you are responsible for such rates and fees. You are responsible for acquiring and updating suitable equipment or devices necessary to access and use the Services and applications and any updates thereto.
- The Naqleh App does not guarantee that the Services, or any portion thereof, will function on any particular equipment or devices.
- In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
Article (12): Payment
- You understand that your use of the Services may result in charges to you for the services or goods you receive from a third-party carrier ("Charges").
- After you have received services or goods obtained through your use of the Service, the Naqleh App will facilitate your payment of the applicable Charges on behalf of the third-party carrier, acting as the third-party carrier's limited payment collection agent.
- Payment of the Charges in such manner shall be considered the same as payment made directly by you to the third-party carrier.
- Charges will be inclusive of applicable taxes where required by law.
- All Charges paid by you are final and non-refundable, unless otherwise determined by the Naqleh App. You retain the right to request lower Charges from a third-party carrier for services or goods received by you from such third-party carrier at the time you receive such services or goods.
- The Naqleh App will respond accordingly to any request from a third-party carrier to modify the Charges for a particular service or good.
- All Charges are due immediately, and payment will be facilitated by the Naqleh App using the preferred payment method designated in your Account, after which the Naqleh App will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid, or otherwise not able to be charged, you agree that the Naqleh App may, as the third-party carrier's limited payment collection agent, use a secondary payment method in your Account, if available.
- As between you and the Naqleh App, the app reserves the right to establish, remove, and/or revise Charges for any or all services or goods obtained through the use of the Services at any time, in the Naqleh App's sole discretion.
- The Naqleh App will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof.
- The Naqleh App may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same services or goods, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you.
- You may not choose to cancel your request for services or goods provided by a third-party carrier at any time after your request has been accepted, since — upon the carrier's arrival, or upon whatever confirms the creation of the transport service or the contract between you — you may be required to pay the full agreed amount, or fees according to the damage resulting from the cancellation or withdrawal from the contract.
- This payment structure is intended to fully compensate the third-party carrier for the transport services provided.
Liability; Limitation of Liability; Indemnity
Article (13): Disclaimer
- The Services are provided "as is" and "as available". The Naqleh App disclaims all representations and warranties, express, implied, or statutory, not expressly set out in these Terms, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
- In addition, the Naqleh App makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the Services or any of them, or of the goods requested through the use of the Services, or that the Services will be uninterrupted or error-free.
- The Naqleh App does not guarantee the quality, suitability, safety, or ability of third-party service providers.
- You agree that the entire risk arising out of your use of the Services available on the Naqleh App, and in connection with such use, remains solely with you, to the maximum extent permitted under applicable law.
Article (14): Limitation of Liability
- The Naqleh App shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage related to, or in any way arising out of, the use of the Services, even if the Naqleh App has been advised of the possibility of such damages.
- The Naqleh App shall not be liable for any damages, liability, or losses arising out of: your use of or reliance on the Services or your inability to access or use the Services; or any transaction or relationship between you and any third-party carrier, even if the Naqleh App has been advised of the possibility of such damages.
- The Naqleh App shall not be liable for delay or failure in performance resulting from causes beyond the Naqleh App's reasonable control.
- You may use the Naqleh App's services to request and schedule transport services, the provision of goods, or logistics services provided by third-party providers, but you agree that the Naqleh App has no responsibility or liability to you related to any transport services, provision of goods, or logistics services provided to you by third-party providers, other than as expressly set forth in these Terms.
- Neither the third-party carrier nor the customer may enter into external contracts between themselves after the Naqleh App was the cause of establishing the relationship between them, and the Naqleh App is not responsible for any consequences arising otherwise.
Article (15): Indemnification
You agree to indemnify and hold harmless the Naqleh App and its officers, directors, employees, and agents from and against any and all claims, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with:
- Your use of the Naqleh App's services.
- Your breach or violation of any of these Terms.
- The Naqleh App's use of your User Content.
- Your violation of the rights of any third party, including third-party service providers.
Article (16): Governing Law; Arbitration
- Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan, excluding its rules on conflicts of laws. Any dispute, conflict, claim, or controversy arising out of or broadly in connection with or relating to the Services or these Terms, including those relating to their validity, interpretation, and enforceability, shall first be mandatorily submitted to settlement proceedings under the mediation rules of the Chamber of Commerce of the Hashemite Kingdom of Jordan.
- If such dispute has not been settled within sixty (60) days after a request for settlement of the dispute has been submitted under the aforementioned mediation rules of the Chamber of Commerce of the Hashemite Kingdom of Jordan, such dispute shall be referred to and finally and exclusively resolved by arbitration under the arbitration rules of the Hashemite Kingdom of Jordan.
- The existence and content of the mediation and arbitration proceedings, including documents and briefs submitted by the parties, and correspondence, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent of the other party, unless:
- The disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings.
- The third party agrees unconditionally in writing to be bound by the confidentiality obligations stipulated in these Terms.
Article (17): Other Provisions
- The Naqleh App may give notice by means of a general notice regarding the Services, by email to the email address registered in your Account, or by written communication sent by regular mail to the address registered in your Account.
- You may give notice to the Naqleh App by written correspondence, communication channels, and/or social media channels.
Article (18): General Provisions
- You may not assign or transfer these Terms, in whole or in part, without the Naqleh App's prior consent. You give your consent to the Naqleh App to assign or transfer these Terms, in whole or in part, including to:
- Any subsidiary or affiliate;
- An acquirer of the Naqleh App's equity, business, or assets;
- Or a successor by merger.
- No joint venture, partnership, employment, or agency relationship exists between you, the Naqleh App, or any third-party carrier as a result of the contract between you and the Naqleh App or the use of the Services.
- If any provision of these Terms is held to be illegal, invalid, or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms, but the legality, validity, and enforceability of the other provisions of these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid, or unenforceable provision or part thereof with a provision that is legal, valid, and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid, or unenforceable provision or part thereof, given the contents and purpose of these Terms.
- These Terms constitute the entire agreement and understanding of the parties with respect to their subject matter, and they replace and supersede all prior and contemporaneous agreements and undertakings regarding such subject matter. In these Terms, the words "including" and "include" mean "including, but not limited to".
Article (19): Transport Service Cancellation or Modification Policy
- The customer or the carrier may cancel the transport service at any time before the customer accepts the offer submitted by the carrier or before the carrier begins performing the transport service.
- Upon acceptance of the provisions of the contract and the terms and conditions through the communication tools available to both parties, you undertake to abide by what is stated in the contract, and the transport service shall be deemed to have taken effect for both parties.
- The carrier may not cancel the service after it has been awarded to them and the customer has confirmed their readiness. If the carrier cancels, they shall pay the applicable fees to the app; furthermore, cancellation of the order by the carrier results in a low rating, which may lead to the truck or the carrier being suspended from the Naqleh App.
- If the customer cancels the transport service after the carrier has begun executing the transport order but before loading, the customer shall pay [10%] of the contract value, to be paid in full upon collection to the carrier as compensation for downtime and damages, after deducting the commissions due to the app based on the approved rates for the same cargo.
- If the customer cancels after loading, the customer shall pay the full contract value, which shall be paid in full upon collection to the carrier as compensation for downtime and damages.
- If fees are deducted in error, contact the Naqleh App by phone at [support phone number] or by email at info@naqleh.net to resolve the issue.
These Terms were prepared in Arabic. If they are translated into English for English-speaking users, the Arabic text shall be considered the original for the purposes of interpreting the Terms and Conditions, and in the event of any conflict between the Arabic and English versions, the Arabic version shall prevail.